24/7 Support

Support & Contact

We're here to help. Use the contact channels below or check our FAQ section for quick answers.

✉️ Contact Us

Email Support

info@dreammirror.com.tr

We typically respond within 24-48 hours

Please Include in Your Message

  • • Your app version
  • • Your device model
  • • Detailed description of the issue
  • • Screenshots of error messages (if any)

Language Support

We provide support in both Turkish and English

🛠️ Support Request

📄 Frequently Asked Questions

Quick answers to common questions

Q: The app crashes or stops when interpreting my dream — what should I do?

A: Close and restart the app, and check your internet connection. If the problem persists, please contact us at info@dreammirror.com.tr with your device model and error message.

Q: I purchased a Premium subscription but the features aren't available.

A: Please send an email to info@dreammirror.com.tr with your App Store / Google Play receipt and your in-app username. We'll verify and activate your access as soon as possible.

Q: PDF export / audio playback / voice input isn't working.

A: These features are only available for Premium / Lifetime users. If your Premium subscription is active, try logging out and back in from "Account > Sign Out" in the app. If the issue persists, please contact us.

Q: How do I delete my account?

A: You can delete your account directly from the app by going to the Profile tab and tapping "Delete Account" (located above the "Sign Out" button at the bottom). Your account and personal data will be permanently deleted. Important: If you have an active Premium subscription, deleting your account will not cancel your subscription. You must cancel your subscription separately from your device settings (iOS: Settings > Apple ID > Subscriptions, Android: Google Play Store > Account > Subscriptions).

Q: I've reached my daily limit, what can I do?

A: Free users can interpret 1 dream per day. For more interpretations, you can upgrade to Premium (10 dreams per day) or Lifetime (unlimited dreams).

Q: How do I cancel my subscription?

A: For iOS: Go to Settings > Apple ID > Subscriptions and cancel from there. For Android: Go to Google Play Store > Account > Subscriptions and cancel. After cancellation, your Premium features will remain active until the end of the current billing period.

🧰 Technical Issues & Feedback

You can also contact us regarding:

  • App crashes, bugs, or compatibility issues
  • Suggestions / new feature requests
  • Spelling / content error reports
  • General feedback and reviews